Standard Operating Procedure (SOP)

 To ensure consistent and efficient delivery of services while maintaining the confidentiality and security of client information. This SOP outlines the procedures for handling amended tax returns, tax resolution services, and client interactions.

 This SOP applies to all staff at Second Chance Taxes and covers:

• Amended tax return preparation
• Tax debt resolution and IRS negotiations
• Client consultation, document collection, and follow-ups
• Confidentiality and compliance with IRS regulations

 Tax Specialist:

• Conducts client consultations and reviews tax history
• Prepares and files amended tax returns
• Assists with tax resolution and IRS negotiations

Client Support Representative:

• Manages intake forms, document requests, and client communications
• Schedules appointments and ensures all required paperwork is submitted

Quality Reviewer (Senior Tax Preparer):

• Reviews amended returns for accuracy before submission
• Ensures compliance with IRS guidelines

Administrative Support:

• Maintains client records and follows up on IRS correspondence
• Assists with processing payments and documentation requests

1. Client submits an inquiry via website, phone, or in person.
2. Intake form is completed, and required documents are collected (past tax returns, IRS notices, proof of income, etc.).
3. Schedule a consultation to review tax issues and determine the best resolution strategy.
4. Provide an overview of services (no pricing listed; pricing is discussed during consultation).

1. Review the client’s original tax return for errors or missed deductions.
2. Identify corrections and additional credits/deductions.
3. Prepare Form 1040-X and any supporting documents.
4. Conduct an internal review for accuracy and compliance.
5. Submit the amended return to the IRS via e-file (if available) or mail.
6. Provide the client with a copy and IRS tracking details.

1. Assess the client’s tax debt and determine eligibility for relief programs (OIC, installment agreements, penalty abatement).
2. Gather required IRS forms (e.g., Form 656 for OIC, Form 9465 for installment agreements).
3. Submit the resolution request and provide the client with follow-up instructions.
4. Monitor IRS responses and update the client on the status of their case.

1. Check IRS processing status within 4-6 weeks after submission.
2. Provide updates to the client and address any additional IRS requests.
3. Ensure all records are stored securely in the client’s folder for future reference.

• All amendments and resolutions are reviewed by a Certified Tax Resolution Specialist before submission.
• Compliance with IRS regulations and tax laws is mandatory.
• Maintain strict client confidentiality and secure document storage.

•  Provide clear expectations on processing times and IRS responses.
• Offer ongoing support for any follow-up actions or additional amendments.
• Ensure timely follow-ups on unresolved cases.

This SOP is reviewed quarterly to ensure compliance with IRS regulations and industry best practices. Updates are implemented as necessary.